There is an exchange/return form in the package that was sent/will be sent to you. You can complete the transaction by sending us your form as specified in the form. You do not need to send your invoice additionally, it will be sufficient to send us your form as specified in the form.
You can see all the details about the process in the form in the package sent to you with your product/products. You can make an exchange/return transaction within 30 days from the date you receive your order. You can use your right to exchange the same product 2 times within 30 days from the date you placed the order.
Your exchange/return form is included in the package sent to you as specified. If you have lost your form, you can request it by sending it to our e-mail address " destek@goaturban.com " by specifying your order number. When making an exchange/return transaction for more than one order, you can add the exchange/return forms for your orders to your package and send them to us as a single package and request an exchange/return transaction.
If the requested size is not available in our stocks and the change cannot be made in your orders sent to us for exchange, our system will automatically process the return. Exchanges can only be made on the size/number options of the same product. If you send back with a request for exchange for a different product/color, the exchange cannot be made and your cancellation/refund will be automatically processed by our system.
If you request a change, your exchanged product will be sent back to the address you used in your order and an information e-mail will be automatically sent to the e-mail address you used in your order. If you prefer to have it shipped to a different address rather than the same address, you can change/update your address via your cargo tracking link that will be sent to you after your transactions are completed.
GOAT URBAN Türkiye
Caddebostan District Bagdat Street No:311, 34371, Istanbul, Türkiye
Working hours: Monday - Sunday: 10:00 - 21:00
Whatsapp: 0850
GOAT URBAN USA
506 S Spring St, Los Angeles, CA 90013, United States
Working hours: Sunday - Friday: 09:00 - 21:00
Whatsapp : +1-707-669-4414