Shipping / Exchange Return Processes

Once your order is processed by the cargo company, your package will be delivered to you within 6-8 business days.

You can see all the details in the "View order details" section in the e-mail that will be sent to you. (This process may vary depending on the density.)

Transactions cannot be made on public holidays and weekends.

All our orders are processed in order by our system. There is no possibility to speed up your shipping process.

In our free shipping, all your orders are processed in order by our system. Unfortunately, we do not have the opportunity to speed up your shipping process. However, if you want your cargo to reach you faster, you can choose the express shipping option.

We offer free shipping to all of Turkey and the United States. However, there is an additional charge only for express shipping options.

There is an exchange/return form in the package that was sent/will be sent to you. You can complete the transaction by sending us your form as specified in the form. You do not need to send your invoice additionally, it will be sufficient to send us your form as specified in the form.

You can see all the details about the process in the form in the package sent to you with your product/products. You can make an exchange/return transaction within 30 days from the date you receive your order. You can use your right to exchange the same product 2 times within 30 days from the date you placed the order.

Your exchange/return form is included in the package sent to you as specified. If you have lost your form, you can request it by sending it to our e-mail address " destek@goaturban.com " by specifying your order number. When making an exchange/return transaction for more than one order, you can add the exchange/return forms for your orders to your package and send them to us as a single package and request an exchange/return transaction.

If the requested size is not available in our stocks and the change cannot be made in your orders sent to us for exchange, our system will automatically process the return. Exchanges can only be made on the size/number options of the same product. If you send back with a request for exchange for a different product/color, the exchange cannot be made and your cancellation/refund will be automatically processed by our system.

If you request a change, your exchanged product will be sent back to the address you used in your order and an information e-mail will be automatically sent to the e-mail address you used in your order. If you prefer to have it shipped to a different address rather than the same address, you can change/update your address via your cargo tracking link that will be sent to you after your transactions are completed.

GOAT URBAN Türkiye

Caddebostan District Bagdat Street No:311, 34371, Istanbul, Türkiye

Working hours: Monday - Sunday: 10:00 - 21:00

Whatsapp: 0850

GOAT URBAN USA

506 S Spring St, Los Angeles, CA 90013, United States

Working hours: Sunday - Friday: 09:00 - 21:00

Whatsapp : +1-707-669-4414

You can request your tracking number when you deliver your package to the cargo company and follow up. If you do not have a tracking number, you can contact the cargo company you sent the package to and request your cargo tracking number.

Packages delivered to the cargo company are delivered to us within 1-5 business days on average. Transactions cannot be made on public holidays and weekends.

Once your exchange/return package reaches us, your transactions will be completed within 1-5 business days and an automatic notification e-mail will be sent to the e-mail address you used in your order. We recommend that you also check your e-mail address and spam/junk boxes to avoid any problems.

If you have not received your information e-mail yet, it means that your package has not been delivered to us or your transactions have not been completed yet.

Online exchanges are only made in the form of a size/number change. Exchanges with a different product cannot be made online. If the requested product is available in stock, the exchange will be made; if not, your payment will be refunded.

If you want to make a transaction by sending it to us via cargo, you can make a return by sending it to us as specified in your Return form and if you wish, you can create a new order for a different product you want before or after.

If you want a gift package, you can choose your gift package from the payment section.

All of our orders include an exchange/return form and our packages do not include any price details.

Your invoices will be automatically sent to the e-mail address you used in your order.

It may take between "1-15" business days on average for your refund to be reflected on your statement. This process varies depending on your bank. If there is a delay in your refund being reflected on your credit card/debit card, you can get detailed information from your bank.

In accordance with bank practices, transactions made in installments are refunded in the same manner.

We do not have the opportunity to speed up your return process. Return processes are completely bank-based, there is no question of us delaying your return.

If your refund is not reflected on your credit card / debit card within the period specified above, you can contact your bank and request detailed information / object to the expense.

• The invoice date must not have exceeded 30 days.
• Product labels / packaging must not be removed.
• It must be sent to us unused and unwashed.
• Shoe orders with damaged boxes cannot be returned or exchanged.
• Returns cannot be made for underwear and similar products that have been purchased with coupons or at a discounted price.